RR Surface Protectors, Inc.
0

FAQs ABOUT R&R SURFACE PROTECTORS & OUR PRODUCTS

Questions about R&R Surface Protectors policies, procedures or products?

Start here to review our Frequently Asked Questions and Answers.

Still have a question? 

EMAIL or CALL US at 877-847-3178



ONLINE ACCOUNT FAQs

How do I become an R&R Authorized Distributor?
Interested in becoming an R&R Distributor? Start by completing our online application HERE and we'll be in touch!
Thank you!
How do I setup an account on RRSurfacePros.com?
Email us at INFO@RRSURFACEPROS.COM and we will send you an account invitation.
What can I do with an account on RRSurfacePros.com?

Take care of business, order online, manage your online account, and more.

Can I return products?

Review our Return Policy:

R&R will only accept product returns within 30 days of original order date for the following reasons:
  • Items did not fit due to an error by R&R
  • Returned items must be clean and re-usable/sellable
  • Items were received defective and not usable

The following return reasons will incur a 15% re-stocking fee:
  • Third party / customer cancelled order
  • Wrong measurements or part number were provided to R&R at time of order

*Custom orders (size, product, color, etc.) are NOT returnable

**Prior authorization is required BEFORE returning a product to R&R
  • an RMA is required to return products
  • Items cannot be properly credited without an RMA #
  • Verbal authorizations are NOT allowed

R&R will assess the condition of the product once received and will issue a credit memo appropriately
  • Credits will only be issued if the above steps are followed
  • Credits are for product only
  • We do not refund shipping charges
  • We do not provide refunds, only credit
  • R&R will not issue any credit for returns over 30 days old from original order date

**R&R Surface Protectors, Inc. reserves the right to modify this policy at any time without notice.
How do I get an RMA?

Login to your online account and request a return OR email us at INFO@RRSURFACEPROS.COM OR call us toll-free at 877-847-3178.

PRODUCT - FAQs

What is the difference between Standard, Heavy Duty and Reinforced TireCovers?
    • STANDARD TireCovers are made from a single-layer of material.
    • HEAVY DUTY (HD) TireCovers are made with 2 layers of material. This is the best option for Forklift tires due to the excessive turning-in-place.
    • REINFORCED (R) TireCovers have a triple layer system. This option is best for larger tires or tires being used on rough surfaces.
What is the difference between the 2 TireCover styles?
All R&R Tire Covers are made with commercial-grade materials.
  • ElastiCovers™ tire covers are the standard type. The cover is a complete circle with an open center (like a donut).
  • HubCovers™* tire covers are made similar to ElastiCovers™ but with a fabric center on one side that covers the hub of the wheel. 
    • *This type is required for logo options.
How long do TireCovers last?
R&R Standard TireCovers can last up to 30 days when used correctly and in favorable conditions.

*TIPS:
  • Don't turn the wheels while the machine is in place.
  • Keep TireCovers as dry as possible.
  • Use TireCovers on the designated tire. Too tight or too loose of a fit will cause premature wear.
  • Use on interior, smooth, dry surfaces.
How do I find the Part Number for my equipment?
See our Product Catalog or use our online SEARCH feature.
Can EnviroShields™ be re-used?
Absolutely! If the vinyl material is free of holes, just replace the absorbent material and reuse. AbPads™ can be purchased HERE.
How do I get my company logo on HubCovers™?
Contact us at 877-847-3178 or email us at INFO@RRSURFACEPROS.COM  

SHIPPING - FAQs

How do I track my order?
  1. Login to your account HERE
  2. Under MY ORDERS section, select Review orders / track packages
  3. Locate the order you want to track and click View Order
  4. Lastly, click on red link that says TRACK YOUR PACKAGE
Can I use my own FedEx/UPS account number for shipping charges?
Yes you can! Give us a call at 877-847-3178 and we'll get you set up.
Once your account is setup in our system, just enter your Shipper Account Number into the coupon code box during checkout.
What is the cut-off time to place an order for same-day shipping?
We ask our customers to place orders by 2:00p.m. MDT/MST for same day shipments. However, if your order is in stock, we will process orders and shipments until our delivery drivers pickup (varies).
When will my order ship?
Most stock orders will ship the same day. Non-inventory items and logo items usually ship the next business day. Large volume orders may be shipped in multiple shipments and you will receive shipping confirmations when each box ships.
Can R&R drop ship an order to my customer?
Of course! Just be sure to provide accurate shipping address and contact info. The package can be shipped "BLIND" and the Packing Slip will be emailed directly to you instead of being included in the box.
Can I split an order to ship to 2 different locations?
Yes. You need inventory, you got it. Your customer needs product, they got it! Just be sure to let us know in advance and provide all applicable, accurate information.

CONTACT US

TOLL FREE: 877-847-3178
MAIN LINE: 970-226-4082
EMAIL: INFO@RRSURFACEPROS.COM
FACILITY LOCATION:
216 COMMERCE DR., UNIT D
FORT COLLINS, CO 80524
MAILING/REMIT TO ADDRESS:
PO BOX 271036
FORT COLLINS, CO 80527

COMPANY INFO

MY ACCOUNT

WE ACCEPT

STAY CONNECTED

FIND US HERE

© 2026 R&R Surface Protectors, Inc. All rights reserved.

Items have been added to cart.
One or more items could not be added to cart due to certain restrictions.
Added to cart
Continue ShoppingView Cart
Your cart has item(s).
- Can't add this product to the cart now. Please try again later.
Continue Shopping
Quantity updated
- An error occurred. Please try again later.
Deleted from cart
- Can't delete this product from the cart at the moment. Please try again later.