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The American Rental Association

How do I return an item?

Please review the following information regarding R&R's Return Policy.
  • R&R will only accept product returns within 30 days of original order date for the following reasons:
    • Items did not fit due to an error by R&R
      • Returned items must be clean and re-usable/sellable
    • Items were received defective and not usable
  • The following return reasons will incur and 15% re-stocking fee
    • Third party / customer cancelled order
    • Wrong measurements or part number were provided to R&R at time of order
  • Custom orders (size, product, color, etc.) are NOT returnable
  • Prior authorization is required BEFORE returning a product to R&R
    • an RMA is required to return products
      • Items cannot be properly credited without an RMA #
    • Verbal authorizations are NOT allowed
  • R&R will assess the condition of the product once received and will issue a credit memo appropriately
  • Credits will only be issued if the above steps are followed
  • Credits are for product only
    • We do not refund shipping charges
  • We do not provide refunds, only credits
  • R&R will not issue any credit for returns over 30 days old from original order date
R&R Surface Protectors, Inc. reserves the right to modify this policy at any time without notice.
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